Frequently Asked Questions
All of our notebook devices are covered by comprehensive service agreements and generally have onsite service provided by the manufacturer. If your device that develops a hardware fault that requires repair follow the steps below:
- Complete the Notebook Hardware Fault Report Form
- Check in your device at the Concierge Desk in the Library
- You will be issued with a loan device to use while your device is being repaired.
- Our technicians will email you when your device is ready for collection.
If you accidentally lose or damage your device you must notify the College immediately. If we are not notified within a reasonable time of the Event, the loss or damage will be deemed to be the result of negligence. For full details of this policy and definitions of accidental damage, please refer to the section “Loss or damage” in the Student technology loan agreement.
- Complete the Notebook Loss or Damage Incident Report Form
- Take your payment receipt and damaged device to the Concierge Desk in the Library.
- You will be issued with a loan device to use while your device is being repaired.
- Our technicians will email you when your device is ready for collection.
At Groves, all students in Years 7 to 12 are provided with technology devices for use during the academic year. The Student technology loan agreement sets out the terms and conditions that need to be agreed to by students and parents prior to the issue of a device.
The latest copy of the agreement is available here.
Remember, as per clause 38, the College reserves the right to amend this agreement at any time. Where the College amends this agreement, notice will be provided to students at assembly and to parents by email notification.