Student Technology Support

What do I do if my notebook or device develops a hardware fault?

All of our notebook devices are covered by comprehensive service agreements and generally have onsite service provided by the manufacturer. If your device that develops a hardware fault that requires repair follow the steps below:

  1. Complete the Notebook Hardware Fault Report Form
  2. Check in your device at the Concierge Desk in the Library
  3. You will be issued with a loan device to use while your device is being repaired.
  4. Our technicians will email you when your device is ready for collection.

What do I do if I lose or damage my device?

If you accidentally lose or damage your device you must notify the College immediately. If we are not notified within a reasonable time of the Event, the loss or damage will be deemed to be the result of negligence. For full details of this policy and definitions of accidental damage, please refer to the section “Loss or damage” in the Student technology loan agreement.

  1. Complete the Notebook Loss or Damage Incident Report Form
  2. You will receive an email which contains your payment details. Print this document, sign and take to Administration along with payment.
  3. Take your payment receipt and damaged device to the Concierge Desk in the Library.
  4. You will be issued with a loan device to use while your device is being repaired.
  5. Our technicians will email you when your device is ready for collection.

How can I view the Student technology loan agreement?

At Groves Christian College, all students in Years 7 to 12 are provided with technology devices for use during the academic year. The Student technology loan agreement sets out the terms and conditions that need to be agreed to by students and parents prior to the issue of a device.

The latest copy of the agreement is available from http://groves.link/loanagreement 

Remember, as per clause 38, the College reserves the right to amend this agreement at any time. Where the College amends this agreement, notice will be provided to students at assembly and to parents by email notification.